Here are the answers to frequently asked questions. If the answer to your question isn't here please get in contact. We are always happy to help
Q. How do I start using your service?
A. Just contact us and we'll send you a simple form to complete we do our best to keep it as simple and easy as possible. If you have an existing accountant we will also need to contact them to obtain certain details, this is standard procedure for all qualified accountants and there is no extra charge for this.
Q. How do I pay my fees?
A. If you would like to use our pay monthly service we will ask you to set up a standing order for the monthly charge which is payable on 1st of each month. The fee is payable for each month for which accounts and a tax return are required so if you are part way through your financial year we add the appropriate number of months work required to your first payment. As an example if your financial year runs to 31 March and you ask us to commence our work in June, your first payment will be for 3 months i.e April, May and June and then from July onwards you'll pay the normal monthly fee, this ensures everyone pays 12 months fees for 12 months accounts. All other fee invoices are due on receipt; we don’t offer any credit.
Q. Would it be better for me to wait until my new financial year to start with you?
A. No, not at all, the sooner you join us the quicker you can enjoy our service.
Q. How do I send details to you?
A. You can send us records and data in the most convenient way for you email, via a shared online folder or by post. If you use an online accounting package with your permission we can access the data direct and get the details we need without troubling you.
Q. Does it matter if I am not local to you?
A. No, not at all in fact we only operate online and have clients located all over the UK. We make extensive use of email and it’s one of the ways we keep our fees down. If you are the type of person who wants to see your accountant face to face My Accountant Online isn't for you.
Q. Can you help me to choose the right software if I want to keep my own records?
A. Yes of course, for most small businesses we recommend Accounts Portal and can give you discount on the already competitive monthly fee. If you want a free trial let us know and we'll set it up for you immediately. Incidentally Accounts Portal is what we use for our own accounts so we know it very well.
Q. What are your office hours?
A. We are here from 9.00am to 5.00pm Monday to Friday.
Q. Is there any advantage to me using a Chartered Certified Accountant?
A. We think so it's not generally well known that anyone can call themselves an accountant, the name isn't protected in law. As Chartered Certified Accountants we've undergone many years of training, we have full insurance cover, we undertake annual training to ensure are skills and expertise remain up to date, and have continuity arrangements in place to protect our clients.
Q. How do I stop using your service?
A. We hope you will want to stay with us for a very long time but if you do decide to leave us just let us know you no longer require our services. We don't insist on any minimum contract period.
